DOJO CORE
Legal

Refund & Cancellation

Last updated: 2026-09-20

Short version: the subscription is monthly and you can stop it whenever you like. We would rather refund you than argue with you.

1. Cancelling

Email hello@dojo-core.com from an address we already know, or ask us in your existing thread. No form, no phone call, no notice period. We confirm in writing within one business day.

Cancellation takes effect at the end of the month you have already paid for. The Service keeps working until then. After that, membership cards stop updating and the academy's pages stop being served.

2. Monthly fee

  • First 30 days. If the Service does not do what we described before you signed up, tell us within 30 days of going live and we refund the monthly fees you have paid in full.
  • After that. The current month is not refunded pro rata, because it has already been served. Nothing further is charged.
  • If we break it. If a fault on our side makes the Service unusable for more than 48 hours in a month, we refund that month on request, whether or not you cancel.

3. Setup fee

  • Refunded in full if you change your mind before we start configuration.
  • Refunded in full if we deliver the configuration and it does not match what we agreed in writing, and we cannot put it right within 14 days.
  • Otherwise the setup fee (from $500 USD) is not refundable once the configured system has been handed over, because the work has been done.

4. Change requests

Change requests ($50–$100 USD) are quoted and accepted in writing before work starts. If we do not deliver an accepted change, we refund it in full. Once delivered and accepted, it is not refundable.

5. How refunds are paid

Refunds go back to the original payment method, in the original currency, normally within 5 business days of approval. Your bank may take longer to show it. We do not charge a fee for processing a refund, and we do not deduct payment-processing costs from it.

6. Your data when you leave

Ask and we export your member records, attendance history and notices in a machine-readable format before the account closes. This is free, and it is yours regardless of any billing dispute.

7. Disputes

If something looks wrong on your statement, email us before opening a dispute with your bank. We answer billing questions within one business day and will refund a genuine mistake without argument.